Deliveries, Returns & Refunds

Minimum Order

Mandarin Gifts  minimum order value is£8.00 excluding charges for VAT and  delivery. We don't charge VAT at this moment. Users will not be able to place an order for an amount  under  £8.00 through this website.

Delivery Charges

A delivery fee £3.50  is charged on orders destined for the UK mainland (excluding Scottish Highlands). 

Any damage or shortage must be notified directly to Mandarin Gifts Co. Ltd in writing within three days of receipt of order, otherwise claims will not be considered.

In the case of theft or damage in transit, please keep original packaging and inform us immediately.

We really hope you will be happy with your purchase, however we understand that sometimes things go wrong. If there is an issue with a product on your delivery then please contact us on 01492 872710 or email in the first instance. We would appreciate if you could email us a picture of any damage or quality issues. This will help us understand the issue, allow us to offer advice and identify any product issues.

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