Deliveries, Returns & Refunds

Minimum Order

Mandarin Gifts  minimum order value is £120 excluding charges for VAT and  delivery. We don't charge VAT at this moment. Users will not be able to place an order for a lower amount through this website.

Delivery Charges

A £12.00 delivery fee is charged on orders destined for the UK mainland (excluding Scottish Highlands). This delivery fee is waived for UK mainland orders over £300 (excluding VAT) which will be delivered Carriage Paid.

For other areas of the UK, Ireland, France, Belgium, Netherlands and Germany, a £25 delivery fee is charged. We currently use Royal mail and DPD for the majority of our parcel deliveries and we use their definition of Scottish Highland postcodes. These currently include: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.

For delivery elsewhere, please ask for a quotation. Costs are dependent on weight and volume. You can submit an order (without obligation) by selecting 'Request Quotation' at the checkout. If you are VAT registered in another EU country, please include your registration number in the Order Notes. We maintain contracts with a number of delivery agents to ensure competitive rates throughout Europe.

Delivery

UK Mainland

(excl. N. Scotland)

Northern Scotland

Scottish Islands

Isle of Man

Isle of Wight

N. Ireland

Irish Republic

Fr, De, Benelux

Minimum Order

excl. VAT, delivery etc.

£120.00

£120.00

£120

£120

Delivery Charge 

£12.00  Flat rate

(free charge on orders over £300)

 £25 Flat rate

£25 Flat rate

£25 Flat rate

Deliveries

Please check all delivery notes for number of cartons  and where possible sign 'Received Uninspected''.

Any damage or shortage must be notified directly to Mandarin Gifts Co. Ltd in writing within three days of receipt of order, otherwise claims will not be considered.

In the case of theft or damage in transit, please keep original packaging and inform us immediately.

We really hope you will be happy with your purchase, however we understand that sometimes things go wrong. If there is an issue with a product on your delivery then please contact us on 01492 872710 or email sales@mandarin-gifts.co.uk in the first instance. We would appreciate if you could email us a picture of any damage or quality issues. This will help us understand the issue, allow us to offer advice and identify any product issues.

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